Items will be shipped within 1-2 days of payment being received. If you are not totally blown away by your spoon then return it to me and I will refund you in full. The only thing I ask for in return is that you enclose a note with some suggestions as to how I could improve the product, or any aspect of your experience with Crafted On Water.
Shipping & Returns
We aim to get your item to you as quickly as possible and will ship within 1-3 days of payment. We ship worldwide.
I hope you will be pleased with your purchase. However, if it is not quite right, for whatever reason, then please post it back to me and I will refund you in full. It would be really helpful if you let me know what could have been improved so that we can continue to improve our products and your experience with us.
I use Royal Mail/Parcelforce Postal services, and prefer the items to be tracked with a signature on delivery, although in certain countries the parcel is not able to be tracked when it leaves the UK.
Within the UK the shipping charges are for second class signed for delivery. If you would prefer first class delivery, please contact me for a quote before your purchase.
I will help to rectify any shipping issues to the best of my ability, and depending on the problem I may need your help in the matter.
Insurance on anything over £50.00GBP can be quoted for- a strong recommendation on valuable items.
EXPECTED DELIVERY TIMES:
*Delivery times within the UK:
1-3 working days (expect the item within a full week of ordering)
*Delivery times within the EU:
5 working days (expect the item within 10 days of ordering)
*Delivery times to USA, AUS, ASIA and the rest of the world:
5-10 working days (expect the item within one calendar month of ordering, especially if it has been held up in customs)
*If you do not have your item after the estimated times have elapsed and you're worried feel free to track your parcel with the provided code in your dispatch notice, (where tracking service is available).
*Please note, the shipping times are ESTIMATED only, and Royal Mail will not consider packages 'missing' until 30 WORKING days.
*Please be patient.
If the parcel is returned to me undelivered, I will contact you once to let you know it’s turned up, and if you wish for it to be sent back the postage will be at your expense.
If you request for the item to be sent again, I will charge a handling fee to cover my time, which will be paid through Paypal with the cost of postage before I send it out again.
If you decide to cancel the order within a week of the parcel being returned, then a refund will be issued, minus the Etsy, Paypal and shipping fees.
If I have not heard back from you in a week the item will be re-listed, and no refund will be given. This will cover my time, the cost of materials and any Paypal and shipping fees incurred.
To help try and avoid undelivered parcels I can suggest the following:
Rechecking your address before purchasing.
Reserving an item to be mailed out when you know you will be available to sign for it (i.e. for when you are away or moving)
Arranging a friend or family member to sign on your behalf.